Training terms and conditions

• Booking courses
  • Course bookings may be made via the relevant forms on the Oculus and Oculus Digital websites or by calling Oculus at 0118 958 9815. We will then acknowledge receipt of booking information and issue booking confirmation.
  • Once confirmation of booking is accepted this shall become binding.
  ↑ Return to top
• Payment terms
  • We shall issue an invoice following our acceptance of the booking.
  • Full payment is due from the customer 10 working days before the start date of the course. Where a customer buys two or more courses, full payment is due no less than 10 working days before the start date of the first course. Should the start date of the course fall within 10 working days of the date of the booking, payment is due within 5 working days of the invoice date or in any event prior to the course start date.
  • Oculus reserves the right to claim interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 after as well as before judgement.
  • Accepted payment methods are: cheque or bank transfer. Upon receipt of payment, a tax invoice will then be issued.
  • Where payment has not been received in line with the agreed terms on your account, we reserve the right to remove a delegate from a course or eject the delegate from a course they are about to attend.
  ↑ Return to top
• Course fees
  • Fees include tuition, training materials, dedicated technical environment, lunch and drinks, depending on the course description.
  • Oculus shall not be responsible for any travel, accommodation or other expenses and cannot take responsibility for hotel quality.
  • Advertised fees exclude VAT at the current rates, the payment of which will be the customer's responsibility.
  ↑ Return to top
• Cancellation and rescheduling
  • Full refunds will be given for cancellations made by the customer where we receive written notice at least 10 working days prior to a specific course and start date. The full course fee will be forfeited if cancellation is received 9 working days or less prior to the course start date. A transfer to a later course may be treated as a cancellation.
  • If the course is at a customer's site, any costs incurred due to rescheduling will be charged in full, regardless of any notice given prior to the course start date.
  • Instead of rescheduling a course, the customer may exchange a delegate without additional cost as long as the exchanged delegate meets the course prerequisites.
  • All course placements must be completed within 6 months of purchase order date.
  • We reserve the right to cancel a course, but will try to minimise disruption if at our discretion it is practical.
  • We may offer a delegate who is cancelled from a course, attendance on the next scheduled occurrence of that course and which has an available space but shall not be obliged to do so. Where the parties are unable to agree a rescheduled date, the course fees shall be refunded. We will notify the customer of cancellation 10 days prior to the course start date or, otherwise as soon as reasonably possible.
  ↑ Return to top
• Delegate preparation
  • Delegates will be informed of course prerequisites and materials in preparation for the course.
  • Delegates will be required to act reasonably on the course and abide by all security and safety measures at the training location. We may remove a delegate from a course where they behave unreasonably. If the incident causes us financial loss, the delegate's company will indemnify us.
  ↑ Return to top
• Limitations and exclusions
  • Nothing shall limit our liability for death, personal injury or fraudulent misrepresentation. Our liability for damage to the delegate's property caused by our negligence shall not exceed one million pounds.
  • Subject to Clause 7.1, our liability for all claims made by the customer shall not exceed the fee paid for the services under the relevant purchase order, however that liability arises (including, without limitation, breach of contract, tort, misrepresentation or breach of statutory duty).
  • Under no circumstances shall Oculus be liable in contract tort or otherwise for any claim, damage, loss or costs in respect of: any direct loss of profit; or any direct loss of savings; or any indirect or consequential loss or damage howsoever caused including without limitation; any loss of profit; loss of anticipated savings; loss of business, goodwill or reputation; and/or any wasted expenditure. The above categories of loss are intended to be severable.
  • Without prejudice to this Clause 7, we will not be responsible for virus damage caused by unauthorised copying of files. We will take reasonable steps to safeguard property at customer sites. However, the customer is ultimately responsible for such property.
  ↑ Return to top
• General
  • Both parties shall comply with the Data Protection Act 1998. The customer shall maintain appropriate security measures and use personal data received from us only in accordance with our instructions.
  • The customer agrees that all intellectual property, including copyright and trademarks relating to the course materials remain the sole property of us or our third-party licensors. Copying of course materials is not allowed unless agreed in writing by us.
  • This contract shall be governed by the laws of England and both parties submit to the exclusive jurisdiction of the English courts.
  • If any of the provisions of the contract are found to be unenforceable the remaining provisions shall not be affected.
  ↑ Return to top
• Our pledge
  • Any delegate not satisfied with training can retake the course free of charge provided that:
    • Delegates must advise the trainer either during or immediately after the course, provide feedback on the course critique sheet and request a free course retake.
    • Free course retake is only applicable to the same delegate attending the same course within 3 months of the original course date. Dates are subject to availability.
    • Delegates are required to bring their original course materials for use during the course retake.
  ↑ Return to top

2010. Terms and conditions may be subject to change.